Refund and exchange

30-Day Return
for Any Reason

Become our member
can extend to
24-month Warranty

Lifetime
Technical Support

Thank you for visiting our after-sales support page. We sincerely apologize for whatever inconvenience your purchase may have caused you, and hopefully, you will be able to resolve whatever problems you are experiencing.

Please kindly note that all of our iKross products come with one-year warranty. Alternatively, you can extend the warranty period up to 2 years by subscribing us or signing up on our website as one of our iKross member. To verify your precise warranty period, please contact with our customer service team. If you are not satisfied with the product during this period, please contact us via the feedback form below and let us know how we can help you.

What’s more, if you are having trouble using one of our products, you can always refer to the product page to find FAQ or user manual section.

Email Customer Service

Order ID: Simply login to your Amazon account and search your order history.

Product Name: You can find it in your Amazon account’s order history or on the package/ manual of the product.

Refund or Exchange: Please let us know whether you would like a refund or exchange, and we will do our best to suit your preference.

Reason for Request: Briefly describe your problem, e.g. “defective”.